Privacy policy

Last updated: May 3, 2026

At Rank42 Inc., we take your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have. It applies to all users of our website and platform.

We comply with the General Data Protection Regulation (GDPR) and all applicable EU data protection laws.

1. Who is responsible for your data

The data controller is Rank42 Inc. If you have any questions or requests regarding your personal data, you can reach us at legal@rank42.com.

2. What data we collect

We collect the following categories of personal data:

  • Contact information: Name, email address, and company name — provided when you book a call, sign up, or contact us.

  • Account data: Login credentials, subscription plan, and billing information for platform users.

  • Usage data: Pages visited, features used, session duration, and interaction data within the platform.

  • Technical data: IP address, browser type, device type, and operating system — collected automatically when you visit our site.

  • Communication data: Any messages or information you send us via email, forms, or our booking system.

We do not collect sensitive personal data such as health information, political opinions, or biometric data.

3. Why we collect your data and our legal basis

We collect and process your data for the following purposes:

  • To provide our services: Processing is necessary to perform our contract with you.

  • To manage your account and subscription: Processing is necessary for the performance of our contract.

  • To communicate with you: Responding to enquiries, booking confirmations, and service updates, based on our legitimate interest or contractual necessity.

  • To improve our platform: Analysing usage patterns to fix issues and develop features, based on our legitimate interest.

  • To send marketing communications: Only with your explicit consent, which you can withdraw at any time.

  • To comply with legal obligations: Such as tax, accounting, or regulatory requirements.

4. How we store your data

All personal data is stored and processed within the European Union. We use industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews to protect your data.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your subscription plus 12 months. You may request deletion at any time.

5. Who we share your data with

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our platform, including:

  • Cloud infrastructure and hosting providers (EU-based)

  • Analytics tools for platform performance monitoring

  • Scheduling and CRM tools used to manage client calls and relationships

  • Payment processors for subscription billing

All third-party processors are bound by data processing agreements and are required to handle your data in compliance with GDPR. We may also disclose your data if required to do so by law or in response to a valid legal request from public authorities.

6. Cookies

We use cookies and similar tracking technologies to operate and improve our website. These include:

  • Essential cookies: Required for the site to function. Cannot be disabled.

  • Analytics cookies: Help us understand how visitors use the site. Used only with your consent.

  • Marketing cookies: Used to show relevant content. Used only with your explicit consent.

You can manage your cookie preferences at any time through the cookie settings banner on our site.

7. Your rights under GDPR

As a data subject under GDPR, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.

  • Right to rectification: Ask us to correct inaccurate or incomplete data.

  • Right to erasure: Request that we delete your personal data, subject to legal obligations.

  • Right to restriction: Ask us to limit how we process your data in certain circumstances.

  • Right to data portability: Receive your data in a structured, machine-readable format.

  • Right to object: Object to processing based on legitimate interests or for direct marketing.

  • Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at legal@rank42.com. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.

8. Data transfers outside the EU

We store and process all data within the EU. If any third-party tool we use transfers data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Children's privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact

For any privacy-related questions or to exercise your rights, please contact us at legal@rank42.com